Returns and Exchanges

CUSTOMER SATISFACTION (STANDARD RETURN POLICY)

Return for replacement or exchange with in: 7 days

Return for refund within: 3 days

Restocking Fee: Yes

This is our Standard Return Policy. Items covered by this policy must be returned within 7 days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Customer satisfaction policy.

PROMOTIONAL, DEALS, SALE, DISCOUNT AND SELLING WITH SUPER LOW-PRICE PRODUCTS STANDARD RETURN POLICY

Return for replacement within: 3 days

No Refund

Restocking Fee: Yes

NOTE : This is our Standard Return Policy for Promotional, Deals, Sale, Discount and Selling With Super Low Price Products. Items covered by this policy must be returned for replacement within 4 days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Customer satisfaction policy.

No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or super low price.

 

MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY

Return for replacement within: 7 days (must be unopened, brand new condition)

Return for refund within: 3 days (must be unopened, brand new condition)

Restocking Fee: Yes

Warranty: As per mention on Expressouq.com web site.

Note: Mobile Phones or Smart Phones if we are selling with warranty, we will indicate about warranty period in invoice. If in invoice we did not indicate warranty this means Mobile Phone or Smart Phone is without warranty!

This is our Standard Return and Warranty policy for Warrantied Mobiles Phones, Smart Phones. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within QATAR) will be free of charge within 7 days of the invoice date. But for exchanging & service product delivery charges will be applicable.

 

THE FOLLOWING CONDITIONS ARE NOT ACCEPTABLE FOR RETURN, WARRANTY AND REPLACEMENT.

Any physical damage

Warranty period not indicated in invoice.

Mobiles Phones, Smart Phones that are missing with manufacturer label containing model number and part number.

Mobiles Phones, Smart Phones that are missing with manufacturer warranty label

Mobiles Phones, Smart Phones with missing parts, box, headphones or any other accessories from the original box

Returned without original invoice.

Mobiles Phones, Smart Phones which are not satisfying manufacturer warranty policy

Mobiles Phones, Smart Phones which are not satisfying Customer Satisfaction policy.

TABLETS STANDARD RETURN POLICY

Return for replacement within: 7 days

Return for refund within: 3 days

Restocking Fee: Yes

Warranty: As Per Mention on Expressouq.com Site

NOTE : This is our Standard Return and Warranty policy for Tablets. Items covered by this policy can be replace or exchange within 7 days of the invoice date. Warranty pick & drop from customer location (only within QATAR) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

 

THE FOLLOWING CONDITIONS ARE NOT ACCEPTABLE FOR RETURN, WARRANTY AND REPLACEMENT.

Any physical damage.

Tablets that are missing with manufacturer label containing model number and part number.

Tablets that are missing with manufacturer warranty label

Tablets with missing parts, box, headset or any other accessories from the original box

Returned without original invoice

Tablets which are not satisfying manufacturer warranty policy

Tablets which are not satisfying Customer Satisfaction policy

LAPTOPS, NETBOOKS AND DESKTOPS STANDARD RETURN POLICY

Return for replacement within: 7 days

Return for refund within: 3 days

Restocking Fee: Yes

Warranty: As per mention on Expressouq.com site

NOTE : This is our Standard Return and Warranty policy for Laptops and Netbooks. Items covered by this policy can be replacement or exchange within 7 days of the invoice date. Warranty pick & drop from customer location (only within QATAR) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

 

THE FOLLOWING CONDITIONS ARE NOT ACCEPTABLE FOR RETURN, WARRANTY AND REPLACEMENT.

Any physical damage

Laptops and Netbooks that are missing with the manufacturer label containing model number and part number

Laptops and Netbooks that are missing with the manufacturer warranty label

Laptops and Netbooks with missing parts, box, adapters or any other accessories from the original box

Returned without original invoice

Laptops and Netbooks which are not satisfying manufacturer warranty policy

Laptops and Netbooks which are not satisfying Customer Satisfaction policy

Laptops and Netbooks models which are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.

DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY

Return for replacement with in: 7 days

Return for refund within: 3 days

Restocking Fee: Yes

Warranty: As per mention on Expressouq.com site.

NOTE : This is our Standard Return and Warranty policy for Warrantied Cameras. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within QATAR) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

 

THE FOLLOWING CONDITIONS ARE NOT ACCEPTABLE FOR RETURN, WARRANTY AND REPLACEMENT.

Any physical damage

Cameras that are missing with the manufacturer label containing model number and part number

Cameras that are missing with the manufacturer warranty label

Cameras with missing parts, box, headphones or any other accessories from the original box

Returned without original invoice

Cameras which are not satisfying manufacturer warranty policy

Cameras which are not satisfying Customer Satisfaction policy

DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR NON-WARRANTIED MODELS ONLY

Return for refund not available

Return for replacement not available

Restocking Fee: No

Warranty: Not available

MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR NON-WARRANTIED MODELS ONLY

Return for refund not available

Return for replacement not available

Restocking Fee: No

Warranty: Not available

NOTE :This is our Standard Return and Warranty policy for NON-Warrantied Mobiles Phones, Smart Phones. Items covered by this policy cannot be returned.

 

REFURBISHED OR RECERTIFIED LAPTOPS, NETBOOKS STANDARD RETURN POLICY

Return for refund within: 3 days

Return for replacement within: 7 days

Restocking Fee: No

Warranty: As per mention on expressouq.com site

NOTE : This is our Standard Return and Warranty policy for Refurbished or Recertified Laptops and Netbooks. Items covered by this policy can be returned within 3 days of the invoice date. Warranty pick & drop from customer location (only within QATAR) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

 

THE FOLLOWING CONDITIONS ARE NOT ACCEPTABLE FOR RETURN, WARRANTY AND REPLACEMENT.

Any physical damage

Laptops and Netbooks that are missing with the manufacturer label containing model number and part number

Laptops and Netbooks that are missing with the manufacturer warranty label

Laptops and Netbooks with missing parts, box, adapters or any other accessories from the original box

Returned without original invoice

Laptops and Netbooks which are not satisfying manufacturer warranty policy

Laptops and Netbooks which are not satisfying Customer Satisfaction policy

Laptops and Netbooks models which are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.

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